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PRIVACY
POLICY

1. Introduction

We are committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, process, and store personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Austrian data protection laws.

By using this website, you consent to the practices described in this policy where applicable.

 

2. Data Controller

Heureka Music Agency GmbH
Lena Lombos-Kolyvek
Fritz-Kandl-Gasse 5. 4/16.
1210 Vienna, Austria

Email: l.kolyvek@heurekamusic.com
Phone: +43 676 631 1658

 

3. Scope of Application

This policy applies to:

  • this website and all its pages

  • booking inquiry forms

  • email communication

  • social media integrations

  • embedded third-party content

 

4. Types of Data Collected

We may process the following categories of personal data:

 

Contact Data

  • name

  • email address

  • phone number (optional)

 

Booking & Event Data

  • event type

  • location

  • date

  • additional event details provided by you

 

Technical Data

  • IP address

  • browser type and version

  • device type and operating system

 

Usage Data

  • pages visited

  • time spent on the site

  • interaction behavior

 

Media Interaction Data

  • video views (YouTube/Vimeo)

  • social embeds interaction

  • click behavior

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5. Purpose of Data Processing

 

Your data is processed for the following purposes:

  • handling booking inquiries and communication

  • preparing offers and collaborations

  • providing and improving our services

  • website analytics and optimization

  • ensuring technical stability and security

  • marketing and audience engagement (with consent)

 

6. Legal Basis (GDPR)

 

We process personal data based on:

  • Art. 6(1)(a) GDPR – Consent

  • Art. 6(1)(b) GDPR – Contract / pre-contractual measures

  • Art. 6(1)(f) GDPR – Legitimate interests

 

7. Booking & Contact Forms

 

When you submit a form:

  • your data is used to process your inquiry

  • may be used for further communication regarding your request

  • will not be shared without legal basis

This is considered pre-contractual processing under GDPR.

 

8. Cookies & Consent Management

 

We use cookies and similar technologies to:

  • ensure website functionality

  • analyze user behavior

  • embed external content (video, social media)

  • improve user experience

 

You can:

  • accept or reject cookies via the consent banner

  • change settings at any time

 

We use a Consent Management Platform (CMP) to ensure GDPR compliance.

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9. Analytics & Tracking Technologies

 

We may use:

  • Google Analytics

  • Meta (Facebook / Instagram) tracking

  • other analytical tools

 

These may collect:

  • pseudonymized IP address

  • device and browser data

  • interaction data

 

These tools are used only with consent

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10. Embedded Content

 

Our website may include:

  • YouTube / Vimeo videos

  • Instagram / Facebook embeds

  • other media platforms

 

When interacting with this content:

  • data may be transmitted to those platforms

  • those providers may set cookies

 

Please review their respective privacy policies.

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11. Social Media

 

We maintain social media profiles (e.g. Facebook, Instagram).

  • interaction may lead to data processing by these platforms

  • in some cases, joint responsibility under Art. 26 GDPR may apply

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12. International Data Transfers

 

Some providers (e.g. Google, Meta) may transfer data outside the EU (e.g. USA).

We ensure safeguards through:

Standard Contractual Clauses (Art. 46 GDPR)

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13. Data Retention

 

We store personal data only as long as necessary:

  • booking inquiries → until completion

  • communications → until no longer needed

  • legal obligations → up to 10 years

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14. Data Security

 

We implement appropriate technical and organizational measures including:

  • secure hosting environments

  • encryption where possible

  • restricted access

  • monitoring and protection systems

 

15. Third-Party Services

 

We may use services such as:

  • website hosting providers

  • analytics tools

  • cloud services

  • communication tools

These providers act as data processors and are bound by contracts under GDPR.

 

16. Your Rights

 

Under GDPR, you have the right to:

  • access your data

  • correct inaccurate data

  • request deletion (“right to be forgotten”)

  • restrict processing

  • data portability

  • withdraw consent

  • object to processing

  • lodge a complaint

 

17. Supervisory Authority

 

Austrian Data Protection Authority (DSB)
https://www.dsb.gv.at/

 

18. Withdrawal of Consent

 

You may withdraw your consent at any time, e.g.:

  • via cookie settings

  • by contacting us

Withdrawal does not affect prior lawful processing.

 

19. Changes to this Policy

We reserve the right to update this Privacy Policy to reflect legal or technical changes.

 

20. Contact

For any privacy-related inquiries:

📧 l.kolyvek@heurekamusic.com

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